Frequency Asked Questions
HOW IS THE REPAIR DONE?
We have differing techniques for differing problems. We deal with pot burns, water damage, knife marks, chips and scratches. Whatever the damage, the areas are cleaned and prepared, then filled with specialised and quick drying products. Following this, the surface is manually colour/pattern matched as closely as possible to the original. The final seal that is sprayed on requires a minimum of 2 hours to dry, depending on the weather.
HOW LONG DOES IT TAKE?
Time varies depending on the extent and complexity of the repair. We will clarify that with you if necessary. Usually we are able to complete the repair in a couple of hours, but if necessary we may have to return to finish the process. Every effort is made to minimise the inconvenience to our customers.
HOW MUCH DOES IT COST?
A quote is given and no work will be done without our customer's acceptance in writing. The cost will vary according to the extent of damage. When in doubt, we will request the opportunity to view the damage before quoting. Costs include materials and transport. The further you are from our base the more expensive the repair will be. Hence some quote requests are dealt with independently if extensive travel is required.
IS IT NOISY?
While the cleaning process may require the use of a small router, the noise is not excessive, generally the work is manually processed.
DOES IT SMELL?
The products we use do have a strong odour but this does not last long as we use very small quantities. Whilst doing the repairs we ensure windows are open. We advise people who are sensitive to solvents, pregnant woman, children and babies to stay away while work is in progress.
CAN I SEE SAMPLES?
Please refer to the Our Work section of our website for "Before" and "After" photographs
IS THERE A WARRANTY?
We use the consumer guarantee act by default. Every effort is made to make the repairs blend as closely as possible to the original surfaces and colours. Where we anticipate a problem, you will be advised. High gloss surfaces cannot usually be matched, but depending on where the damage is, this may not be an issue. If there are problems of any sort, we appreciate the opportunity to redress the situation
HOW DO I LOOK AFTER MY BENCH?
Laminates are a good durable work surface but they are not bulletproof. Some simple tips for maintaining a good looking bench are:
- Only use warm soapy water for cleaning your bench.
- For stubborn stains or marks use ‘Jif Power spray’ or similar cleaner.
- DO NOT use strong solvent based or abrasive cleaners or bleach on your bench top. Some cleaners can actually eat into the surface. Abrasive cleaners will wear through the top surface over time.
- Always keep a chopping board handy so as to never cut directly onto your bench.
- Also keep something (preferably portable) to rest anything straight from the oven or hob on. The bulk of our work is from people who have neglected to do so. If everybody were 100% careful and alert 100% of the time we would be looking for a new line of business.